eNPS Survey: Measure and Improve Employee Satisfaction with Ease.

What Is an eNPS Survey and Why It’s Essential for Your Business.

eNPS - your quick engagement indicator

A classic eNPS survey consists of just one question:“How likely are you to recommend your company as a great place to work?”Responses are rated on a scale from 0 to 10.
The result is a clear, quantifiable metric that’s easy to track over time.That’s why eNPS is a simple and accessible job satisfaction survey - even for companies with limited resources.

How to Implement eNPS Surveys in Your Organization.

Launch your eNPS survey in minutes with Surwise.

eNPS surveys are already familiar to your employees from other areas of life.
The only thing that truly matters is clear communication from leaders to teams about the importance of the survey and transparency in how the company will use its results.
When employees see real improvements implemented after surveys, they become more motivated to participate and trust the process.With gamification elements, Surwise eNPS survey software further boosts survey participation and engagement.

Using eNPS Insights to Drive Positive Change in the Workplace.

See how engaged your team really is - with Surwise

eNPS reflects the balance between Promoters (the most loyal employees) and Detractors (those less loyal).
The lower the score, the fewer Promoters your company has.

After receiving the results, the company’s main goal is to increase the share of Promoters.
This can be achieved by conducting focus interviews with employees who show the lowest loyalty, introducing a recognition program, or developing individual growth plans for team members.

What Does eNPS Stand For and How Does It Work?

The eNPS employee satisfaction survey is a precise and efficient way to evaluate the workplace in terms of employee loyalty, motivation, and engagement.

In its classic format, the eNPS survey consists of just one question - how likely employees are to recommend their company as a great place to work.
For additional context, open-ended questions are sometimes added, especially for respondents who gave very high or very low scores. This helps provide qualitative insights to support quantitative data.

For a more comprehensive analysis of engagement, it’s useful to combine eNPS with other surveys - for example, Gallup Q12, which provides an in-depth assessment of the factors influencing engagement.
Focusing on improving these factors will naturally help increase your eNPS score.

How Often Should I Conduct eNPS Surveys?

In its classic format, eNPS, which is one of the employee satisfaction measurement tools, is conducted across the entire organization once a year.After receiving the results, the company analyzes data by employee groups – with scores displayed only when a minimum number of responses is reached to ensure anonymity.
When developing actions to improve loyalty, the main focus should be on groups with the lowest scores.If a group shows a critically low level of loyalty (for example, over 90% of employees are disloyal), it’s advisable to repeat the survey after six months to track progress.
It’s crucial to take action after each survey: if the company doesn’t plan to act on the results, it’s better not to conduct the survey at all.

Can I Integrate eNPS Survey Tools with Other Employee Engagement Software?

Integration with other platforms isn’t required - Surwise is a comprehensive employee engagement platform with built-in employee satisfaction surveys.
You can not only track changes in your eNPS score over time but also analyze results by groups. In addition, Surwise boosts survey participation through gamification elements that make the process engaging and motivating. This makes Survise one of the best employee satisfaction software.